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Privacy Policy of Tier 1 AI

Effective Date: April 14, 2025

1. Introduction

Tier 1 AI ("Tier 1", "we", "us", or "our") respects and is committed to protecting the personal data of our website visitors, customers, and partners. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website, applications, and services (collectively, the "Services").

Throughout this policy, we use the term "personal information" to describe information that can be associated with a specific person and can be used to identify that person. We do not consider personal information to include information that has been aggregated and/or anonymized so that it does not identify a specific user.

Our Services may integrate with third-party platforms (e.g., LinkedIn, Google Workspace, Slack, and others) to provide users with productivity tools, such as AI-powered assistance for responding to messages, managing tasks, and organizing communications.

By using the products and services offered on the Site (collectively, the "Services"), you agree to the practices described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not access the Site or otherwise use the Services.

2. Personal Data We Collect

2.1 Personal Data You Provide Directly

We collect personal information when you:

  • Create an account or log in to our Services.
  • Connect third-party services (e.g., LinkedIn, Google, Slack).
  • Upload files, send messages, or provide input within our platform.
  • Communicate with our support team.

2.2 Information Collected from Third-Party Platforms

If you connect third-party services (e.g., LinkedIn, Google Workspace, Slack), we may collect:

  • Profile Data: Name, job title, company, and other professional details.
  • Messaging Data: Content of messages, emails, or conversations for summarization or response suggestions.
  • Calendar & Contacts: Meeting schedules, attendee lists, and professional contacts.
  • Activity & Engagement: Message history, interactions, and communication patterns.

We only collect this data with your explicit permission and solely for the purpose of providing our Services.

2.3 Google User Data

Our Services may access and process data from Google APIs in compliance with Google's Limited Use policy. Specifically:

  • We only use Google user data to provide and improve our Services.
  • We do not use data obtained from Google Workspace APIs to develop, improve, or train generalized artificial intelligence (AI) and/or machine learning (ML) models.
  • We do not use Google user data for advertising or marketing purposes.
  • Google user data is not sold or shared with third parties except as necessary to provide our core functionality.
  • Data obtained from Google APIs is retained only as long as necessary to fulfill user requests and is not stored beyond the processing period unless the user explicitly consents.
  • Users may revoke Tier 1 AI's access to their Google data at any time via their Google Account settings or within the Tier 1 system under Accounts.

3. How We Use Personal Data

We use collected data to:

  • Enhance User Productivity: Provide AI-powered responses, task prioritization, and communication insights.
  • Integrate with Third-Party Platforms: Sync relevant data to help users manage messages, meetings, and tasks.
  • Improve Service Performance: Monitor usage patterns, enhance AI models, and optimize user experience.
  • Ensure Security & Compliance: Protect against fraud, unauthorized access, and abuse.
  • Communicate Updates & Support: Notify users of service changes, improvements, or assistance requests.

We do not use personal data for advertising or share it with third parties for marketing purposes.

4. Sharing and Disclosure of Personal Data

We only share data as necessary to provide our Services. We do not share Google user data with third parties for unrelated purposes. In certain circumstances, we may share your personal information with:

  • Trusted Service Providers: Vendors who assist in hosting, cloud services, AI infrastructure, customer support, and analytics.
  • Connected Third-Party Platforms: When users sync accounts (e.g., Google Workspace, Slack, LinkedIn), data is shared only as needed to provide the service.
  • Business Transfers: If involved in mergers, acquisitions, or similar transitions, your data may be transferred as part of the business transaction.
  • Legal Requirements: If required by law, to protect rights or prevent fraud, or to meet national security or law enforcement obligations.

We never sell or share personal information with advertisers or unrelated third parties.

5. User Rights and Data Control

Users may:

  • Access & Review their personal data.
  • Modify or Delete their personal information.
  • Disconnect Third-Party Integrations at any time via account settings.
  • Request Data Export for portability.
  • Revoke Access to Google Data at any time through Google Account settings.

To exercise these rights, contact us at support@trytier1.com.

6. Data Retention and Deletion

  • We retain your personal information only as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law.
  • Google user data is stored only temporarily for processing and is deleted after the request is fulfilled unless the user consents to extended retention.
  • Users can request immediate deletion of their data or integration history.

7. Data Security

We implement strict security protocols, including:

  • Encryption of sensitive data.
  • Access Controls to prevent unauthorized use.
  • Regular Security Audits to ensure compliance with industry standards.

While we take robust precautions, no system is entirely secure.

8. International Data Transfers

If you are located outside the United States, your information may be transferred to, and processed in, the United States or other countries where our servers or third-party service providers are located. We take steps to ensure that your information receives an adequate level of protection.

9. Children's Privacy

Our website and services are not intended for individuals under the age of 13, and we do not knowingly collect personal information from children.

10. External Links and Third-Party Policies

Our Services may include links to external platforms. We are not responsible for their privacy practices. Please review third-party privacy policies when accessing external services.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will post the updated version with a revised "Effective Date." We will notify users of significant changes via email or within our Services. Your continued use of the website signifies acceptance of these changes.

12. Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact us:

Tier 1 AI
support@trytier1.com
650b Fremont Avenue, 131, Los Altos, CA 94024